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    Battery issue

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    • JJJ
      JJ @pkourany
      last edited by

      @m5stack @bin @pkourany
      Hi, probably depends whether you purchased from a reseller or from M5Stack.

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      • P
        pkourany
        last edited by

        Purchased from official store on AliExpress.

        JJJ 1 Reply Last reply Reply Quote 0
        • JJJ
          JJ @pkourany
          last edited by

          @pkourany Hi, there is a link on their store page - "Contact Now". Just go to one of the product pages.

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          • P
            pkourany
            last edited by

            Done!

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            • D
              DoNcK @JJ
              last edited by

              @jimit 在 Battery issue 中说:

              believe the connector on that is a JST SH with 1.0 pin

              Can somebody confirm 100% sure the connector format ?

              JJJ 1 Reply Last reply Reply Quote 0
              • JJJ
                JJ @DoNcK
                last edited by

                @donck Hi, this is not "official", but I'm pretty confident this is the correct spec for a cable to connect to the battery socket on the M5:

                JST SH - 2 pin - 1.0 pin pitch - Side mount (not top mount like many LiPo connectors)

                The point about it being side mount is critical.

                The plug connecting into the battery socket on the M5, should have lines on the sides that connect into the grooves that you can see in the socket on the M5. These are horizontal lines. The lines need to be around half-way up the body of the plug - not at top or bottom.

                I measured with digital calipers & compared against other similarly sized JST cables of known size - so I'm pretty sure it's correct.

                Remains untested at this point however.

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                • K
                  km4hpk
                  last edited by

                  My m5 faces will not charge. It does not draw any amps. You all need to work on this issue. Plus my m5stack core doesnt hold a charge longer than a day.

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                  • P
                    pkourany
                    last edited by

                    @admin I've given up on the bottom plate with the battery. Without it, the (2018) M5Stack works fine. As soon as I plug it in, the device shuts down unexpectedly, won't reset, won't run without USB power or simply won't power up and boot at all. Sometimes it works for a few minutes but that is the exception and not the rule. I really like the M5Stack but I won't be buying any more. I will try removing the battery from the bottom to see if that is the issue, which I suspect strongly. But then, without a working battery, the M5Stack looks is not so appealing.

                    dasloloD 1 Reply Last reply Reply Quote 0
                    • dasloloD
                      daslolo @pkourany
                      last edited by

                      @pkourany send @m5stack a message on Twitter

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                      • m5stackM
                        m5stack
                        last edited by

                        For those who have 'battery issue' with their M5Stack; please, use the 'contact now' button on any product page of our Aliexpress store to contact with our after-sale team. We will try our best to bring you a satisfying purchase experience.

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