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    Battery issue

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    • P
      pkourany
      last edited by

      As per my other post, I too have battery charging issues. My M5Stack will only work consistently with the bottom off. And yes, I tried different USB power sources which I monitored via a USB power meter. All were solid. I will try the SAM sleep mode just for kicks.

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      • P
        pkourany
        last edited by

        @kaotiklabs did you test with a battery connected directly to the connector on the main board?

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        • K
          kaotiklabs
          last edited by

          @DoNcK I have tried charging while in sleep mode without results.

          @pkourany wich connector do you refer? I will try to test that.

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          • P
            pkourany
            last edited by pkourany

            @kaotiklabs, I tried charging while sleeping and no go, the battery does not charge and The M5Stack runs seconds before shutting down.

            I have the latest PS-RAM unit and there is a battery connector on the on the motherboard.
            However, I haven't been able to tell which side of the connector is + and which is -.

            0_1519008958068_WIN_20180218_21_50_54_Pro.jpg

            JJJ 1 Reply Last reply Reply Quote 0
            • JJJ
              JJ @pkourany
              last edited by

              @bin @pkourany @kaotiklabs

              Hi, off hand I'm not sure which is + and -.

              I believe the connector on that is a JST SH with 1.0 pin pitch with side not top mounting. But you will be doing well to have one of those on hand !! They can be purchased though.

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              • D
                DoNcK
                last edited by

                The positive pin is on the side of the 2x15 connector, the negative one is on the side of the SD slot.
                I also presumed the size is JST SH and order a battery, but I cannot confirm yet.

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                • P
                  pkourany
                  last edited by

                  I have a proto module and will connect a known good 3.7v LiPo to the BATT terminals and try charging and using it. If that dosen't work, I will test battery via JST SH on main board. I have a strong suspicion the charger may not be working.

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                  • P
                    pkourany
                    last edited by

                    I tested with a battery connected to the VBAT and GND terminals of the proto module. I now realize the issue is with the charger chip:

                    • A fully charged battery will boot the unit and it will run for a few seconds and then turn off
                    • Without any battery, the M5Stack often will not power up when USB is plugged. I need to press the power button several times to get it to power up. Often, that won't even work. The same applies when powered by battery only or battery + USB power.

                    I now believe I have a defective M5Stack unit. How do I go about getting a replacement?

                    JJJ 1 Reply Last reply Reply Quote 0
                    • JJJ
                      JJ @pkourany
                      last edited by

                      @m5stack @bin @pkourany
                      Hi, probably depends whether you purchased from a reseller or from M5Stack.

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                      • P
                        pkourany
                        last edited by

                        Purchased from official store on AliExpress.

                        JJJ 1 Reply Last reply Reply Quote 0
                        • JJJ
                          JJ @pkourany
                          last edited by

                          @pkourany Hi, there is a link on their store page - "Contact Now". Just go to one of the product pages.

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                          • P
                            pkourany
                            last edited by

                            Done!

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                            • D
                              DoNcK @JJ
                              last edited by

                              @jimit 在 Battery issue 中说:

                              believe the connector on that is a JST SH with 1.0 pin

                              Can somebody confirm 100% sure the connector format ?

                              JJJ 1 Reply Last reply Reply Quote 0
                              • JJJ
                                JJ @DoNcK
                                last edited by

                                @donck Hi, this is not "official", but I'm pretty confident this is the correct spec for a cable to connect to the battery socket on the M5:

                                JST SH - 2 pin - 1.0 pin pitch - Side mount (not top mount like many LiPo connectors)

                                The point about it being side mount is critical.

                                The plug connecting into the battery socket on the M5, should have lines on the sides that connect into the grooves that you can see in the socket on the M5. These are horizontal lines. The lines need to be around half-way up the body of the plug - not at top or bottom.

                                I measured with digital calipers & compared against other similarly sized JST cables of known size - so I'm pretty sure it's correct.

                                Remains untested at this point however.

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                                • K
                                  km4hpk
                                  last edited by

                                  My m5 faces will not charge. It does not draw any amps. You all need to work on this issue. Plus my m5stack core doesnt hold a charge longer than a day.

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                                  • P
                                    pkourany
                                    last edited by

                                    @admin I've given up on the bottom plate with the battery. Without it, the (2018) M5Stack works fine. As soon as I plug it in, the device shuts down unexpectedly, won't reset, won't run without USB power or simply won't power up and boot at all. Sometimes it works for a few minutes but that is the exception and not the rule. I really like the M5Stack but I won't be buying any more. I will try removing the battery from the bottom to see if that is the issue, which I suspect strongly. But then, without a working battery, the M5Stack looks is not so appealing.

                                    dasloloD 1 Reply Last reply Reply Quote 0
                                    • dasloloD
                                      daslolo @pkourany
                                      last edited by

                                      @pkourany send @m5stack a message on Twitter

                                      1 Reply Last reply Reply Quote 0
                                      • m5stackM
                                        m5stack
                                        last edited by

                                        For those who have 'battery issue' with their M5Stack; please, use the 'contact now' button on any product page of our Aliexpress store to contact with our after-sale team. We will try our best to bring you a satisfying purchase experience.

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