Warranty question M5stack is dead

[ispybadguys]

I seems that the problem resolved itself. This is very strange. I removed the battery slice several times but this did not resolve the problem. I even removed it once for at least a day. Finally I removed that battery slice and I let the unit sit for several days without the battery. When I reconnected the battery it started working link nothing ever happened.

[m5-docs]

@ispybadguys A Power supply problem, please contact to Hardware Engineer of M5Stack
tech@m5stack.com

[Kabron]

I also have a question. I got M5Fire in M5Bala set.
Half of USB-C does not work, i.e.: in one position PC does discover device, while in 180 degrees opposite - does not.
Is it a kind of warranty case?

I wrote to official M5Store seller on aliexpress, but got no answer.

[ajb2k3]

@kabron get a new lead, I get this with an expensive leads.

[Kabron]

@ajb2k3 在 Warranty question M5stack is dead 中说：

@kabron get a new lead, I get this with an expensive leads.

You mean to try another cable? I tried all I have.

[ajb2k3]

@kabron I brought 4 different ones before I found one that works in any direction.
I ended up paying £20 for a lead and that only works if the usb C connector is in a certain rotation.

Yes I brought 4 leads spending over £30 just on leads!

[m5-docs]

Hi, kabron @kabron Does your Type-C cables work now?

[Kabron]

@watson 在 Warranty question M5stack is dead 中说：

Hi, kabron @kabron Does your Type-C cables work now?

It works in only one direction(position).

[m5-docs]

@kabron

Hi

You means that only one direction(positive) which USB-C cables inserted to PC, and PC will discover usable Serial Port.

If you turn USB-C cable around 180 degrees, the serial port will disappear.

Do I descripte your phenomenon correctly?

[Kabron]

Do I descripte your phenomenon correctly?

Absolutelly correct.
I have to mark socket sides of all my cables