<![CDATA[Stackchan unboxing and setup troubleshoot]]>Hi M5stack team,

Just received my new companion yesterday. Was exciting things up with new accounts and having a dedicated android phone with StackChan World app installed.

Set up and binding has not been smooth and there does not seem like a lot of documented self help on this topic.

When the unit is powered up.
The landing page/
Welcome Let's get started.
Servo test-servo test completed
Qr code to install the StackChan World app- installed
ID ******2D8 look for me in the app to start set up.

Having installed, registered and logged into StackChan World app, I tapped the +add new StackChan

All menu selection will just roll and
"Put new StackChan into binding mode"

If welcome screen is display tap "next"

Otherwise go to "SETUP" and tap change WiFi.

This has previously been added and it still goes back to the ID ******2D8.

been through this cycle probably about 10 times with no progress.

Please help.

JanStackChan

]]>https://community.m5stack.com/topic/8196/stackchan-unboxing-and-setup-troubleshootRSS for NodeThu, 11 Jun 2026 23:27:16 GMTSat, 02 May 2026 02:20:20 GMT60<![CDATA[Reply to Stackchan unboxing and setup troubleshoot on Mon, 01 Jun 2026 16:12:05 GMT]]>The same thing. AI mode didn't work, no leds on, no reply on startup phrase

]]>https://community.m5stack.com/post/31016https://community.m5stack.com/post/31016Mon, 01 Jun 2026 16:12:05 GMT<![CDATA[Reply to Stackchan unboxing and setup troubleshoot on Wed, 20 May 2026 19:23:27 GMT]]>Apparently my Stackchain (sc) is "deaf". When i start the AI agent it displays the cute face and there is some motion from time to time. But no answer at all. I have chosen several languages without changes.
I have restarted the device to factory settings and have connected it again from the app. The app does recognize the sc.
Other feature non working is the Dancing app. I can start the music without any change on sc.
The firmware has been updated to the latest.

I am out of ideas. !

]]>https://community.m5stack.com/post/30988https://community.m5stack.com/post/30988Wed, 20 May 2026 19:23:27 GMT<![CDATA[Reply to Stackchan unboxing and setup troubleshoot on Tue, 12 May 2026 09:33:05 GMT]]>@Aleximdh same settings on mine, have you tried it on diff wifi?

]]>https://community.m5stack.com/post/30967https://community.m5stack.com/post/30967Tue, 12 May 2026 09:33:05 GMT<![CDATA[Reply to Stackchan unboxing and setup troubleshoot on Tue, 12 May 2026 03:07:55 GMT]]>@Aleximdh has anyone tried picking on other models besides Qwen and had success?

]]>https://community.m5stack.com/post/30970https://community.m5stack.com/post/30970Tue, 12 May 2026 03:07:55 GMT<![CDATA[Reply to Stackchan unboxing and setup troubleshoot on Tue, 12 May 2026 03:06:05 GMT]]>@robski does remains your StackChan away from the default name lead to any issues?

]]>https://community.m5stack.com/post/30969https://community.m5stack.com/post/30969Tue, 12 May 2026 03:06:05 GMT<![CDATA[Reply to Stackchan unboxing and setup troubleshoot on Tue, 12 May 2026 02:56:55 GMT]]>@janstackchan turn the Bluetooth of your mobile device on, while on the SSID page. It will sync your StackChan to your mobile device and proceed to the next stages of the setup and after that, it'll pull the latest software update from M5Stack

]]>https://community.m5stack.com/post/30968https://community.m5stack.com/post/30968Tue, 12 May 2026 02:56:55 GMT<![CDATA[Reply to Stackchan unboxing and setup troubleshoot on Mon, 11 May 2026 10:36:14 GMT]]>@robski , All settings are default. Only Wi-Fi from my router is used on Android, and the same applies to StackChan.
Assistant Name - StackChan
Language - English
LLM Model - Qwen3 235B
Voice Setting - Skye

]]>https://community.m5stack.com/post/30965https://community.m5stack.com/post/30965Mon, 11 May 2026 10:36:14 GMT<![CDATA[Reply to Stackchan unboxing and setup troubleshoot on Fri, 08 May 2026 06:17:53 GMT]]>@Aleximdh so your Agent Settings like Assistant Name/Language/LLM Model/ Voice Setting are blank?

]]>https://community.m5stack.com/post/30950https://community.m5stack.com/post/30950Fri, 08 May 2026 06:17:53 GMT<![CDATA[Reply to Stackchan unboxing and setup troubleshoot on Thu, 07 May 2026 19:32:10 GMT]]>@robski, The problem is that AI.Agent does not show the settings. The device itself is connected to the phone and to Wi-Fi. But the AI.Agent is silent. He doesn't respond to my voice in any way.

]]>https://community.m5stack.com/post/30949https://community.m5stack.com/post/30949Thu, 07 May 2026 19:32:10 GMT<![CDATA[Reply to Stackchan unboxing and setup troubleshoot on Thu, 07 May 2026 12:20:22 GMT]]>@Aleximdh what are your app settings re: ai agent? It worked on mine straight away

]]>https://community.m5stack.com/post/30946https://community.m5stack.com/post/30946Thu, 07 May 2026 12:20:22 GMT<![CDATA[Reply to Stackchan unboxing and setup troubleshoot on Wed, 06 May 2026 22:42:03 GMT]]>I recently received package with StackChan and encountered a similar issue. StackChan connected to the same Wi-Fi network as my phone through the settings in the Android app. However, the AI.Agent voice assistant won't connect. It doesn't provide any connection instructions (as shown in the YouTube video). It doesn't respond to its name or any commands. The firmware automatically updated and then was reinstalled using M5Burner.
I've checked everything, but I can't configure the AI.Agent.
Could it be faulty, or should I check something else?

]]>https://community.m5stack.com/post/30945https://community.m5stack.com/post/30945Wed, 06 May 2026 22:42:03 GMT<![CDATA[Reply to Stackchan unboxing and setup troubleshoot on Sat, 02 May 2026 22:45:56 GMT]]>In my case, this symptom occurred when the SSID of the WiFi access point connected to StackChan and my smartphone were not the same.
This was because StackChan was connected on 2.4GHz and my smartphone was connected on 5GHz.
When I switched my smartphone to 2.4GHz, it connected.

]]>https://community.m5stack.com/post/30920https://community.m5stack.com/post/30920Sat, 02 May 2026 22:45:56 GMT